ARTA River Trips
     
800-323-2782
arta@arta.org
CHOOSE AN ADVENTURE BY:
TRIP EVALUATION

Thank you for taking a trip with us. Your impression of our service is very important for maintaining the quality of our trips.

We would appreciate it if you could take the time to answer the following questions and to let us know where we are succeeding and where we need to continue to improve.

 

River:
Date of Trip:
Names of Guides:
Your Name (optional):
*E-mail address (required):

 

Pre-Trip Service: SUPERB GOOD FAIR POOR
Friendliness and efficiency of our reservations staff
Reservation materials and process
Directions to meeting place
Supplemental trip information and equipment list
Shuttle Service

Other comments or suggestions:
 
On River Service: SUPERB GOOD FAIR POOR
Condition of ARTA equipment
Quality and quantity of food
Sanitation procedures
Amount of time on and off river, in camp, etc.
Preparedness for emergency

Other comments or suggestions:

 
 
Guide Service: SUPERB GOOD FAIR POOR
Lead guide's professionalism and presence
Guide attitude and friendliness
Guide skills and safety procedures
Guide knowledge of the river and area
Overall guide service

Did any guide make a special contribution to your trip?

 

Other comments or suggestions:
More About Your Trip:
Which parts of the trip did you enjoy the most?

 
Were there any parts of the trip that you did not enjoy?

 
Is there anything we could have done to make your trip more enjoyable?

 
Do you have any friends who would enjoy receiving our catalog?

It is Helpful for Us to Know...
 
How did you first hear about ARTA?(word of mouth, previous trip, magazine, interest, other)

 
Where would you look to plan an adventure vacation?(travel agent, magazine, internet, other)

 
What were your primary reasons for choosing this particular river? (reputation, location, length...)

 
What were your primary reasons for choosing a trip with ARTA?(reputation, price, non-profit philosophy...)

PLEASE RATE YOUR OVERALL EXPERIENCE WITH ARTA
Use a scale of 1 - 10, with 10 being an experience you can't wait to repeat and tell your friends about, 5 being an average, take-it-or-leave-it vacation, and 1 being something you wouldn't repeat or recommend under any circumstances.
Thank you very much for taking a trip with us and for your help with submitting this evaluation. We hope to see you on another trip soon!