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TRIP EVALUATION

Thank you for taking a trip with us. Your impression of our service is very important for maintaining the quality of our trips.

We would appreciate it if you could take the time to answer the following questions and to let us know where we are succeeding and where we need to continue to improve.

Your Name (optional)
*E-mail address (required):
River
Date of Trip
Names of Guides
 
Pre-Trip Service
SUPERB GOOD FAIR POOR
Friendliness and efficiency of our reservations staff
Reservation materials and process
Directions to meeting place
Supplemental trip information and equipment list
Shuttle service
Other comments or suggestions
On-River Service
SUPERB GOOD FAIR POOR
Condition of ARTA equipment
Quality and quantity of food
Sanitation procedures
Amount of time on and off river, in camp, etc.
Preparedness for emergency
Other comments or suggestions
Guide Service
SUPERB GOOD FAIR POOR
Lead guide's professionalism and presence
Guide attitude and friendliness
Guide skills and safety procedures
Guide knowledge of the river and area
Overall guide service
Did any guide make a special contribution to your trip?
Other comments or suggestions
PLEASE RATE YOUR OVERALL EXPERIENCE WITH ARTA
Use a scale of 1 - 10, with 10 being an experience you can't wait to repeat and tell your friends about, 5 being an average, take-it-or-leave-it vacation, and 1 being something you wouldn't repeat or recommend under any circumstances.
MORE ABOUT YOUR TRIP:
Which parts of the trip did you enjoy the most?
Were there any parts of the trip that you did not enjoy?
Is there anything we could have done to make your trip more enjoyable?
Do you have any friends who would enjoy receiving our catalog?
IT IS HELPFUL FOR US TO KNOW...
 
How did you first hear about ARTA?(word of mouth, previous trip, magazine, interest, other)
Where would you look to plan an adventure vacation?(travel agent, magazine, internet, other)
What were your primary reasons for choosing this particular river? (reputation, location, length...)
What were your primary reasons for choosing a trip with ARTA?(reputation, price, non-profit philosophy...)
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ARTA RIVER TRIPS - 800/323-2782 or 209/962-7873 - arta@arta.org

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